Application Support Specialist (Cape Town)

Recruiter:

Career Circuit

Job Ref:

Application Support ..

Date posted:

Friday, April 1, 2022

Location:

CapeTown, South Africa

Salary:

Market Related

SUMMARY:
Application Support Specialist (Cape Town)

JOB DESCRIPTION:

Qualifications & Experience:

vAt least 2 years experiences in a similar role.

vAbility to write complex SQL queries.

vA qualification in information systems, business administration, computer studies or similar is an advantage.

vFluent in use of Jira, OpsGenie and Service Desk is preferred.

vAbility to design and implement dashboards using tools such as PowerBI, Google DataStudio etc. is preferred.

Key Performance Areas:

vMonitor Systems:

ØDefine transactional metrics to be monitored.

ØCreate and manage dashboards.

ØMonitor transactional metrics.

ØReport on transactional anomalies.

ØMonitor system performance and respond to alerts regarding performance.

ØMonitor system issues and incidents, triage and escalate as required.

vTransactional and System Reporting:

ØGenerate adhoc reports based on client requests or audit and other control requirements.

ØGather requirements for distribution of new reports and work with Product Managers to get these into development.

ØGenerate system extracts to facilitate other reporting needs. For example, marketing and customer support reporting.

ØCollaborate with data teams to inform go-to-market and growth strategies.

vSupport System Users:

ØManage privileged accounts and permissions.

ØReport on privileged accounts and permissions.

ØTriage escalations from first level customer support (if applicable).

ØTroubleshoot identified issues and problems raised by system users.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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