Application Support Engineer

Application Support Engineer

DURBANVILLE

Purpose of the Role

• Working in a team of 2 and a wider service team, reporting to the Application Manager you will be required to provide effective application support to the internal businesses and 3rd party partners.
• You will be supporting several business groups, systems, reports, applications, and databases including, but are not limited to Junifer CRM, Office365, Dynamics CRM online, Sage 200, Sage 50 and AFMS. You will be responsible for monitoring, changes, issues and requests across the application stack, SQL code, client software & advanced system problems that could need escalated to a 3rd party, development, or infrastructure.
• You need to be strong at documentation to assist in keeping all support guides and configuration documents updated.
• As part of this function working overtime from time to time is necessary in this role.

Role and Responsibilities

• A good IT technical knowledge across multiple areas to enable quick and accurate diagnosis of problems.
• Ensure all system changes are undertaken to agreed standards of quality, service, procedures and security.
• Input and maintain data in the Freshservice ticketing system, including creation of reports for performance and improvement monitoring.
• Prepare and maintain documentation for review by peers for the effective implementation and support of ICT systems.
• Investigate options to automate fixes wherever possible.
• Work closely with 3^rd party suppliers, development, and infrastructure teams for escalations of problems.
• Propose front end fixes to business problems in all systems.
• Propose back-end fixes to business problems in all systems.
• Be a liaison between the business teams and the wider IT team for all system related queries.
• Administration and maintenance of several IT systems, databases, and monitoring tools.

Candidate Requirements/Competencies

• Minimum MCSA qualification
• Knowledge working with complex CRM systems
• Demonstrate the ability to take complex business issues and turn into a resolution
• Excellent documentation abilities
• SQL. administration and data structure knowledge
• Knowledge of API and SOAP requests
• Office 365
• SSIS and SSRS understanding
• Test and release experience
• Working knowledge of administration of servers and services
• Basic reporting

Candidate Desirables

• ITIL foundation
• 12 months experience working in the energy industry
• Business analyst experience
• DBA experience
• Power BI experience

  Application Support Engineer

  DURBANVILLE

   

  Purpose of the Role

  • Working in a team of 2 and a wider service team, reporting to the Application Manager you will be required to provide effective application support to the internal businesses and 3rd party partners.
  • You will be supporting several business groups, systems, reports, applications, and databases including, but are not limited to Junifer CRM, Office365, Dynamics CRM online, Sage 200, Sage 50 and AFMS. You will be responsible for monitoring, changes, issues and requests across the application stack, SQL code, client software & advanced system problems that could need escalated to a 3rd party, development, or infrastructure.
  • You need to be strong at documentation to assist in keeping all support guides and configuration documents updated.
  • As part of this function working overtime from time to time is necessary in this role.

  Role and Responsibilities

  • A good IT technical knowledge across multiple areas to enable quick and accurate diagnosis of problems.
  • Ensure all system changes are undertaken to agreed standards of quality, service, procedures and security.
  • Input and maintain data in the Freshservice ticketing system, including creation of reports for performance and improvement monitoring.
  • Prepare and maintain documentation for review by peers for the effective implementation and support of ICT systems.
  • Investigate options to automate fixes wherever possible.
  • Work closely with 3^rd party suppliers, development, and infrastructure teams for escalations of problems.
  • Propose front end fixes to business problems in all systems.
  • Propose back-end fixes to business problems in all systems.
  • Be a liaison between the business teams and the wider IT team for all system related queries.
  • Administration and maintenance of several IT systems, databases, and monitoring tools.

  Candidate Requirements/Competencies

  • Minimum MCSA qualification
  • Knowledge working with complex CRM systems
  • Demonstrate the ability to take complex business issues and turn into a resolution
  • Excellent documentation abilities
  • SQL. administration and data structure knowledge
  • Knowledge of API and SOAP requests
  • Office 365
  • SSIS and SSRS understanding
  • Test and release experience
  • Working knowledge of administration of servers and services
  • Basic reporting

   

  Candidate Desirables

  • ITIL foundation
  • 12 months experience working in the energy industry
  • Business analyst experience
  • DBA experience
  • Power BI experience