Application Support Consultant

Recruiter:

Abantu Staffing Solutions

Job Ref:

640370974

Date posted:

Thursday, October 21, 2021

Location:

East London, South Africa

SUMMARY:
-

POSITION INFO:

Job Description:

Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
Deconstruct client issues and analyse the various solutions in all regions, via various communication channels
Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
Render functional support to the customer via telephonic, email, Skype and Team Viewer

Qualifications:

Relevant tertiary qualifications BSc/ BCom in Computers Science or related .

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Application Support Consultant

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