Alumni Community Coordinator

SUMMARY:
Role Overview:

• The Alumni Community Coordinator will be responsible for growing, engaging, and managing the company's alumni community. You’ll shape and implement the community engagement strategies, build meaningful alumni relationships, and create a vibrant ecosystem that adds long-term value to alumni and to the Academy

POSITION INFO:

• Develop and implement a strategy to grow and engage the alumni network
• Identify growth opportunities through events, digital platforms, partnerships, and referrals
• Create and manage a content calendar tailored to alumni interests (e.g, job opportunities, thought leadership, alumni stories, events)

• Own and manage alumni communication channels (e.g, email newsletters, WhatsApp groups, LinkedIn, alumni portal)
• Develop initiatives that drive participation — such as webinars, networking events, mentorship programmes, and career fairs
• Manage regular feedback loops to understand alumni needs and tailor initiatives accordingly

• Manage and maintain the hosted alumni database by coordinating data updates, tracking alumni activity, and ensuring accuracy
• Work with internal stakeholders to query the database for targeted communications, engagement insights, and reporting
• Track and report on alumni engagement metrics and KPIs (e.g, registration numbers, event attendance, referrals, email opens)

• Partner with internal teams (marketing, product, programmes, and placement teams) to align alumni initiatives with broader Academy goals
• Establish relationships with key alumni and develop ambassador and peer leadership models
• Collaborate with employer partners to create job, mentoring, or speaker opportunities for alumni

• Bachelor's degree in marketing, communications, education, HR, or a related field
• 3+ years’ experience in community management, alumni relations, marketing, or stakeholder engagement
• Experience working in education, training, edtech, or youth development sectors is a plus

• Excellent written and verbal communication skills
• Strong relationship builder and empathetic listener
• Creative thinker with a passion for community building and youth empowerment
• Strong project management and event coordination skills
• Familiarity with CRM, email marketing platforms, and social media management tools
• Self-starter who thrives in a fast-paced, evolving environment

• Growth in alumni registration and engagement on the platform
• Attendance and participation in alumni events
• Number of alumni-led initiatives or referrals
• Engagement metrics across channels (e.g, open rates, social engagement)
• Feedback and satisfaction scores from alumni

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