Agent Sales Service Co-ordinator

BM081122b

Do you have experience in the Safari industry?  Our client is looking for an experienced Agent Sales Service Coordinator to join their team.  You will be responsible for handling the administrative aspects of agent sales with suppliers at all stages of the booking process.  You will work closely alongside the Agent Sales Consultants

Duties and responsibilities (include but are not limited to):

• Working closely alongside the Agent Sales Consultant to manage some of the administrative and operational tasks of the sales process
• Checking availability at properties through various platforms as well as securing space on a provisional basis as necessary
• Confirmation of all services upon agent’s confirmation as per internal procedure
• Checking invoices to match costs in the quote system and flagging discrepancies to Agent Sales Consultant
• Liaising with Finance Team to ensure efficient allocation of deposit to a booking
• Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocations
• Updating systems with timings and booking references on behalf of the Agent Sales Consultant at the reconfirmation stage
• Report any error or issue to your line manager immediately on discovery
• Respond to ad-hoc requests from agents
• Provide proactive support to colleagues in peak or leave times
• Proactive approach towards your personal and departmental objectives and working together with management to ensure that targets are met.
• Following an adhering to all SOP’s
• Attending all training that is oared and proactively growing your knowledge of the company by researching products (as well as that o 3^rd party suppliers) and the country in which we operate
• Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
• Use systems to maximum potential and play an active role in helping to improve where possible
• Awareness of ways in which we can increase sales and play an active role in increasing the performance of the unit
• Encourage inter-department co-operation
• Any other duties as required including possible project work

Minimum requirements:

• Excellent communications skills and strong customer service
• Strong administration and organizational skills
• Meticulous attention to detail
• Proactive mindset
• Ability to work independently as well as within a team
• Ability to work well under pressure
• Experience in delivering results in a performance-orientated and fast-paced sales environment
• Experience and good understanding of the safari tourism environment (not negotiable)
• Experience in and knowledge of East Africa Safari sales (Kenya & Tanzania)
• Experience working in a sales team environment
• Strong customer service skills (written & telephone)
• Knowledge of sales & reservation systems
• SAFARI EXPERIENCE – NON-NEGOTIABLE

Conditions and working hours

You will be required to work in the Cape Town office Monday – Friday.  You are required to work 9 hours per day including a 1 hour- lunch break.  The working hours are 8am – 5pm with some flexibility

Overtime may be required during peak periods

You may be required to work alternative South African public holidays for which you will be compensated with time off in lieu.

If you meet all the above, have Safari industry experience please email your updated CV in Word format, along with your ID, Qualification, contactable references (or reference letters) and a profile picture of yourself to