Agent: Customer Service – Acquisitions (JHB - Gauteng)

Recruiter:

Career Circuit

Job Ref:

Agent: Customer Serv..

Date posted:

Thursday, June 2, 2022

Location:

Johannesburg, South Africa

Salary:

Salary would be dependent on qualifications and experience. Market Related, including Medical Aid and Provident Fund Contributions.

SUMMARY:
Agent: Customer Service – Acquisitions (JHB - Gauteng)

JOB DESCRIPTION:

Responsibilities:

ØThe Acquisitions agent is responsible for sales and lead conversion targets.

ØMarketing of the company to both existing and new customers.

ØFollow up on outstanding leads and/or queries.

ØHandle inbound and make outbound calls according to campaigns.

ØDemonstrate excellent knowledge of product, service offerings and systems.

ØNegotiate and make relevant product and service adjustments in line with customer needs, product pricing and company sales strategy.

ØDealing with customer queries and complaints in a competent, efficient and professional manner, in accordance to company quality standards and values.

ØSelling of value added services.

ØUp-selling of company products.

ØObtaining referrals from new company customers.

ØProvide constant feedback to intermediaries, management and other departments regarding status of leads.

ØEnsure quality benchmarks are achieved.

ØManage time and workloads to ensure that deadlines and targets are met.

ØAlign own behaviour with company culture and values.

ØEnsure achievement of own performance requirements.

Ø

Job Requirements:

ØMinimum Matric qualification.

ØPrevious call centre experience in a sales environment is essential.

ØRE 5 is a requirement.

Ø120 FAIS credits advantageous.

ØMS Office knowledge (Basic or Intermediate Excel) .

Ø

Skills and Competencies:

ØSelling skills (objection handling & negotiation).

ØCustomer centric.

ØAttention to detail.

ØDeadline and results driven.

ØInitiative.

ØTeamwork.

ØJudgment/Problem solving.

ØTolerance for stress.

ØInterpersonal and communication skills.

ØInfluencing.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Call Handler & Customer Service Agent
Location: South Africa
Salary: R15 500 - R19 000
As a Call Handler & customer service agent, you will support UK-based energy efficiency programs by managing inbound and outbound calls, verifying customer eligibility, and coordinating surveys and installations.
14 days ago

Customer Support Agent (German)
Location: South Africa
Salary: Market Related
The purpose of this role is to serve as the first line of support for German-speaking customers to ensure a positive experience and swift inquiry resolution.
24 days ago

Bookings & Events Manager
Location: Hekpoort
Salary:
9 days ago

AI Architect
Location: Midrand
Salary:
10 days ago

AI Architect
Location: Johannesburg
Salary: Market Related Monthly
Role OverviewOur client is seeking an AI Architect to lead the design, strategy, and implementation of AI-driven capabilities across their operational and customer-facing systems. This role will define how AI is applied across the business, from intelligent automation of support and provisioning workflows to predictive analytics on network and service data. The AI Architect will work closely with ...
11 days ago

Dialler Manager
Location: Sandton
Salary: -
17 days ago

Team Leader - Combined Sales
Location: Sandton
Salary: -
17 days ago

Hospitality Industry Opportunities
Location: Pretoria
Salary:
ALL AREAS IN SOUTH AFRICA
17 days ago

Quality Assurance & Training Specialist
Location: Johannesburg
Salary: Market Related
Quality Assurance & Training Specialist
23 days ago

Manager: Channel (Counters)
Location: Johannesburg
Salary:
45 days ago

Agent: Customer Service – Acquisitions (JHB - Gauteng)

Similar jobs you might be interested in:

Create a free job alert for Agent: Customer Service – Acquisitions (JHB - Gauteng) in Johannesburg

Jobseekers

Recruiter

General