Aftersales Manager

SUMMARY:
After Sales Manager - Mahikeng - North West

POSITION INFO:
A well-established dealership in the North West is looking for an Aftersales Manager to join their Service Department.

Requirements:

• Prior leadership experience in the automotive sector is essential.
• Proven track record of leading a team to exceed sales targets.
• Ability to evolve and adapt to changing business needs.

Responsibilities:

• Train, motivate, and lead after-sales teams to achieve set objectives and targets.
• Maintain contact with clients to obtain customer feedback regarding product/service quality.
• Assist clients in resolving issues and complaints concerning purchased products or services.
• Build and establish good work relationships with clients to facilitate increased patronage and revenue.
• Monitor contract details to notify clients of pending expiration and help process renewal.
• Supervise the operations of after-sales teams to ensure set targets are met.
• Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
• Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance.
• Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards.
• Develop and optimize support and service processes, tools, and systems.
• Conduct price and contract negotiations with clients to establish contract details and attain profit margin.
• Oversee all post-sales services provided to clients to ensure customer satisfaction.
• Maintain up-to-date knowledge of job operations by conducting research and participating in educational programs.
• Provide periodic reports to management on all after-sales activities.
• Ensure compliance with all general and company policies when carrying out job duties.

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