Aftersales Consultant

A well established premium brand dealership is looking for an experienced Vehicle Aftersales Consultant to join their team based in Johannesburg North, Gauteng. 

Purpose of this vacancy: 
To strive in providing customers with a professional service 
experience whilst ensuring excellent communication between 
customers, parts and service departments in achieving customer 
satisfaction and financial goals


Minimum Job Requirements:

• 7+ years experience in a similar role
• Motor dealership (retail) experience
• Grade 12
• Computer literate (Autoline or Kerridge)
• Valid drivers license

Duties (included but not limited to): 

• Confirm Customer Details as correct
• Determine Payment Method
• Liaise with customer if any problem with Warranty/Motor plan arises
• Prepare quotation for Motor plan contract where applicable
• Pre-assess all bookings for the following day
• Offer the customer a pre-assessment  visit to confirm hard to diagnose problems
• Follow up on parts ordered
• Inform customer promptly of any delay
• Create Repair order
• Arrange booking reminders
• Ensure that routes are planned and check availability of drivers for customer on day of service
• Ensure that loan vehicles will be available and clean for customer
• Accurate customer information
• Outstanding parts orders
• Unpaid invoices
• Offer Customer option of a service reception at the vehicle or at the desk
• Confirm Customer and Vehicle details

Salary: R22 000 - R27 000 Basic Salary (depending on experience) + Incentives


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