Aftersales Consultant

Recruiter:

Sydsen

Job Ref:

JHB002843/CH

Date posted:

Wednesday, June 15, 2022

Location:

Johannesburg, South Africa

Salary:

Negotiable

SUMMARY:
Aftersales Consultant - Johannesburg North, Gauteng

JOB DESCRIPTION:

Main Purpose of the Role:
To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals

Key Performance Areas:

Prepare for the arrival of the customer and vehicle
Taking care of customer at initial consultation upon arrival
Ensure accurate Warranty and Motor plan details on system
Update Dealer Management System, track all vehicles and update control systems
Regular Liaison with customers
Ensure accurate invoice payments
Professional Vehicle hand over
Customer follow – up and reminders
Attend weekly service meetings

Qualifications and Experience:

A minimum of 2 years in a similar position within a motor dealership
Senior Certificate Grade 12
Technical qualification and/or aptitude would be advantageous

Skills and Personal Attributes:

Excellent interpersonal communication skills
Customer and Service Orientation
Problem Solving Ability
Self-Management & Resilience
Team Orientation

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