After sales coordinator - Generators

SUMMARY:
Provide after sales support on Commercial Diesel Generators

POSITION INFO:

QUALIFICATIONS AND EXPERIENCE

• Grade 12 or NQF aligned qualification.
• A recognised tertiary qualification is an advantage
• Experience in tender offer preparation to Consulting Engineers, Project Houses and large End-Users will be an advantage
• Computer literate - Strong MS Office, Excel, Word and PowerPoint.
• Syspro experience will be an advantage

DUTIES AND RESPONSIBILITIES
Admin

• Manage commercial aspects of new projects/tenders
• Support projects, product & field services department with technical/operations requirements.
• Take minutes for projects & field services meetings
• Update CRM quote register
• Update price schedules
• Pre booking service intervals with existing customers
• Assisting with procurement of after sales related spares
• Support to Johannesburg

Proposals

• Compile simplistic quotations based on quotations templates
• Complete/ compile quotations / documents for After sales quote submissions
• Complete & compile technical document for project submissions
• Complete & compile commercial documents and company information for projects submissions
• Follow up on quotations

Projects

• Manage commercial aspects of new projects, namely,
• Accounts detail
• Credit Limits (future requirement) - follow up with customers & head office
• Performance bond & guarantees (Future requirement)
• Load sales onto for CTJC & JBJC jobs
• Update & control cost of warranty service contracts
• Liaise with customers
• Schedule services & repairs with customers
• Book stock items for services & repairs
• Keep field stock up to-date
• Source filter/parts prices for services & repairs
• Prepare Purchase Order request
• File all records in field service files
• Create files on the V Drive for all CTJC / JBJC jobs
• File all relevant correspondence relating to the job
• Record & control SLA contracts & schedule accordingly
• Update when necessary

Procurement

• Place purchase orders on suppliers through relevant company procedures
• Track status & progress of orders
• Verify the correctness of all commercial documentation
• Create new stock codes (future requirement)
• Ensure correct costing of buy-out items
• Ensure that purchase orders, proforma invoices & commercial invoices correspond
• Track all shipment to ensure compliance with requirements

Monthly Reports

• Compile KPI consolidated report information
• Update Field Services Management reports

Syspro

• Capture customers'' orders on Syspro CTJC / JBJC
• Delivery notes
• Purchase orders
• Process SIV''s
• Receipt Supplier''s invoices
• Once job is completed - make sure all the costs are allocated to the job
• Invoice Field Service invoices
• Assist the Bookkeeper when field service accounts are outstanding.
• Attend to all field service e-mail correspondence.
• Attend to all incoming telephone calls; screen & divert to correct department
• Provide a service to all customers contracting to the Company
• Responsible for the commercial aspects of the field services department of the company
• Reporting to the commercial aspects of the field service department of the company
• Ensure that the external services are invoiced according to the quote milestones
• Assist with field services admin & sales functions
• Provide administrator support in ISO quality implementation & maintaining system functionality.

NB! This job is now closed. You can apply for other jobs by uploading your CV.