Administrator: Sales Support

SUMMARY:
Our client, a leader in the Telecommunication industry, is looking for a Sales support Administrator in Nelspruit. 6 month contract position. R150 per hour.

POSITION INFO:

Role purpose:

To provide an end to end sales administration support function.

This role is all about being proactive, as well as reactive. You’ll be used to support Sales Team while they are out in the field, generating clients’ reports. First line of client query resolution before escalation to the value chain as well as offering exceptional service on a day to day basis.

Key accountabilities:

• Log Service Requests and manage this process till completion
• Assist Solution Architects with maintenance of customer entities in CRM tool (Siebel)
• To provide regular feedback to on queries and complaints
• Data capturing and maintenance of  customer database and other CRM tools
• To follow up on escalated sales orders and queries received

Minimum Requirements:

• Matric (Essential)
• Must be computer literate with sound knowledge of all Microsoft office applications
•  Ability to manage and resolve queries timeously
•  Knowledge of all Corporate and Commercial Solutions Products & Services and processes will be an added advantage.
• Knowledge of Customer relations management fundamentals
• Knowledge of all reporting

NB! This job is now closed. You can apply for other jobs by uploading your CV.