Administration Manager

SUMMARY:
Administration Manager

POSITION INFO:

• Minimum 8 years relevant experience preferably in a similar position – this includes:
• Staff Management
• Experience in managing across different departments
• In-depth understanding of the Insurance Industry and more specifically – experience in the corresponding Compliance; Administration and Sales.
• Sales Management – planning and forecasting
• Business Analyst Skills
• Skilled in the overall management of teams to ensure that all processes are consistently adhered to, this includes oversight management of the contractual obligations to meet established turnaround times
• Skills in improved efficiency management
• Ability to interact professionally with internal and external parties 
• Excellent Business writing and verbal communication skills
• Exceptional IT Skills and Computer literacy to allow for customization of systems and high-level reporting (MS Office proficiency Excel, Email, Word)
• • Monitor product performance by analysing monthly product growth – new business growth vs policy attrition
  • Reporting same to Directors
  • Developing and implementing a client retention strategy aligned to product trends
  • Conceptualise and strategise for new sales ideas; scripts and campaigns
  • Manage the relevant campaigns along with the administrator
  • Ensure that all training and assessment material is of a high standard
  • Ensure that all training is conducted timeously and is of a very high standard
  • Ensure that all staff involved with advice/selling and administration are fully trained onto the products and have high assessment scores as evidence of such
  • Work closely with the Product Administrator in the creation of all marketing brochures/flyers/applications and any other required material
  • Be responsible for creating and managing any social media sites as seen as a requirement in order to increase sales and awareness of the productsSource topics of interest and deliver the information professionally
  • Ensure that the above activities add value and increase the Company’s reputation as a reputable Intermediary with well-administered Products