Accounts Payable Clerk/ Creditors

Main purpose of the role and job summary:

We have an opportunity for a Payments Consultant who will be responsible for the overall allocation and uploading of accurate payments as per internal and processor-driven deadlines and requirements. In addition, the role requires strong attention to detail in all allocations, reconciliations, quality assurance and communication with fellow team members while seeking ways to improve current processes or systems and ensure knowledge sharing while working as part of a team.

You will be required to work shifts which may include weekends.

The successful candidate will be responsible for, but not limited to, the following duties:

• Processing payments approved by Investigations according to payment processes
• Ensuring that payments are accurately loaded to the correct processor and entity
• Ensuring no duplicate payments are made and correctly investigating and re-allocating failed payments
• Identify trends in payment delays or failures, escalate to relevant parties and for timeous solutions to reduce payment
• Ensure all payments made are reconciled back to payment system and payment confirmations are correctly
• Ensuring call center is accurately notified on any payment issues and or customers requiring contacting to correct payment
• Monitor any pending payments and follow up with external 3rd Parties to ensure payments are finalized on the payment
• Liaising with internal and external parties to resolve queries and ensure processing
• Identifying and implementing methods to streamline processes and improve customer experience
• Comparing processes & payment methods to competitors and advise on possible improvements to be made
• Identify trends regulating payments and pay special attention to cases of perceived irregularities, escalating identified cases in line with departmental policies and procedures
• Attending to all queries and volume in line with agreed service level agreements
• Filing all reports for safe-keeping and possible future audits
• Assisting during any form of payment testing to highlight any potential concerns and keep in touch with any newly introduced business practices
• Identify and communicate, any potential risk found in payment files to management with possible solutions to mitigate risk.
• Complete audits on payments made daily and report findings to
• Drive automation of processes within the department to reduce manual processing times and improve customer
• Troubleshooting issues by escalating to relevant internal or external teams, pushing for resolution in feedback and providing/implementing solutions to improve and prevent issues from occurring
• Reporting & Analysis of data
  • Withdrawal source of funds
  • Measures increases/decreases
  • Analyse failed withdrawals and show improvements in reducing failures
• Country Analysis Monthly with suggestions on changes/improvements
• Engage with Country Managers monthly to get insight on requirements needed on withdrawals and potential improvements needed to better customer experiences per territory
• Accurately investigating queries and providing complete analysis and solutions to other departments to ensure player experience is improved and number of failed transactions reduced

Skills and Experience Required:

• Intermediate – Advanced Excel Skills
• Have an interest in the payment processing function
• Financial experience essential
• Strong Reconciliation / auditing of statements and payments
• Reporting and analytical
• Innovative and solution driven
• Deadline Driven and good time management
• Adapt well to change
• Ability to work under pressure
• Strong attention to detail
• Strong team player
• Strong ability to resolve escalated queries, independently
• Display payment process comprehension, across all client payments
• Successful candidate must have own reliable transport