Account Manager / Pod Manager (Performance Media)

SUMMARY:
This role acts as the central link between the South African delivery team and UK agency stakeholders.

POSITION INFO:

Account Manager / Pod Manager (Performance Media)
Lead Performance Delivery Across Global Brands in a Fast-Growing Digital Agency
Cape Town (Hybrid 4 days in-office) | R35 000 - R45 000 CTC

About Our Client
This rapidly scaling full-service digital agency is expanding its Cape Town-based team to support a growing portfolio of UK performance marketing clients. Known for its collaborative culture and structured delivery model, the agency combines strategic media buying with data-driven execution. As they grow, they''re looking for strong communicators who thrive in dynamic environments and want to help build something impactful.

The Role: Account Manager / Pod Manager (Performance Media)
This role acts as the central link between the South African delivery team and UK agency stakeholders. You''ll lead a small performance pod (including campaign and junior campaign managers), overseeing workflow, performance reporting, timelines, and communication across a variety of digital campaigns. Your focus will be operational oversight, delivery excellence, and ensuring that all campaigns meet platform and performance standards.

Key Responsibilities

• Bring 3-5 years experience in digital account management or campaign delivery within an agency setting

• Oversee day-to-day campaign workflow across multiple brands and digital channels

• Manage internal delivery timelines, team responsibilities, and output quality

• Act as the main point of contact for UK-based stakeholders, ensuring clear communication and expectation management

• Review campaign reports and performance metrics; highlight issues and trends proactively

• Lead and support a small team of campaign managers and junior campaign managers

• Drive process efficiency and uphold quality and performance standards across the pod

About You

• 3-5 years experience in a digital agency environment (account or delivery focused)

• Strong working knowledge of Meta, TikTok, Google Ads, Pinterest, or similar performance platforms

• Excellent verbal and written communication skills

• Highly organised with a keen attention to deadlines and detail

• Confident working with performance data and reporting tools

• Calm under pressure and proactive in managing workflow or delivery issues

• Collaborative team player with a problem-solving mindset

• Comfortable aligning with UK working hours (flexible SA schedule but availability during UK office times is essential)

• Bonus: Experience managing or mentoring junior team members