Account Manager Bel

SUMMARY:
An Account Manager

POSITION INFO:

Duties and Responsibilities;

*  The purpose of this role is to achieve sales and operational targets in allocated areas while maintaining strong relationships with fellow team members, service providers, and all customers.

*  Provide support and input into the development and design of the sales (including calling) and/or marketing plan/s.
*  Participate in high-quality engagement and maintain strict adherence to sales calling plans.
*  Grow existing customer utilization of both existing and new corridors, products, and services by ensuring understanding of performance by product and service by a customer, service point, branch, diesel truck park, and country.
*  Drive the increase in new customer sign-ups.
*  Develop a quarterly action plan for implementation, based on the overall sales growth plan.
*  Demonstrate commercial competence and increase customer utilization of both existing and new corridors, products, and services by ensuring own understanding of performance by product and service by a customer, service point, branch, diesel truck park, and country.
*  Investigate and integrate competitor and customer insights to identify growth opportunities and
propose action plans to influence sales.
*  Conduct regular market visits to check route coverage, competitor activity, and continuously search for new opportunities in order to increase sales in the region.
*  Compile and submit/present monthly sales performance reports.
*  Provide support and input into Accounts (Customers/Creditors) with regular follow-ups on overdue accounts.
*  Ensure up-to-date service level agreements are in place for all service stations in the allocated area, ensuring adherence and compliance to the agreements at all times.
*  Monitor, manage and improve service levels at service stations to ensure customer satisfaction, volume growth, and economies of scale.
*  Monitor, manage and improve input costs at stations to improve profitability and competitiveness.
*  Execute the development/design of best-operating practices, processes, procedures, policies,
stock planning, and service level KPI’s as well as floor layout and look and feel of the branches/offices.
*  Provide support and input into the development and design of best practice service level agreements.
*  Ensure up-to-date service level agreements are in place for all service stations and ensure adherence and compliance to company standards.
*  Improve service levels at both sites and stations to ensure customer satisfaction, volume growth, and economies of scale.
*  Improve input costs at both sites and stations to improve profitability and competitiveness.
*  Plan and schedule annual visits to all sites and stations with a skewed increased frequency to Pareto sites (20% of sites that do 80% of our volume).

KEY SKILLS

*  Strong communication skills (verbal and written).
*  Comprehensive Product knowledge (overall and specific products).
*  Must know and understand the industry.
*  Strong negotiating skills.
*  Strong commercial acumen, and proven ability to maintain tight budget controls.
*  Excellent admin skills.
*  Persuasive and articulate- communicates clearly and reason logically.
*  Creates team spirit and encourages co-operation between team members.
*  Strong ability to present, convey and sell ideas, prospects, and concepts.
*  Interacts with others in a professional, patient, and confident manner.

QUALFICTIONS

*  Minimum 3 - 5 years of experience in a similar position.
*  Previous experience in a customer and/or consumer-focused role.
*  Experience in Logistics, Financial Services, Financial Technology or Consumer Financial Services is preferred.
*  Demonstrated effectiveness in all the areas outlined in the roles and responsibilities.
*  Business Management/Project Management/Sales Degree or equivalent.
*  Additional courses in relevant fields will be advantageous.
*  Valid Driver’s License and Passport.

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