AWS Support Consultant

SUMMARY:
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POSITION INFO:

We are looking for an Intermediate AWS Support Consultant to join a 24/7 production data support environment within a financial services context. This role is heavily operations- and support-focused, with a strong emphasis on standby support, incident resolution, and ensuring the stability and reliability of data platforms running on AWS.

The consultant will support production data workloads in AWS, as well as provide data support across 100+ operational reports and ad-hoc data queries for business users. This is not a development-heavy role; the focus is on operational support, monitoring, troubleshooting, and data availability.

Key Responsibilities

Production & AWS Data Support

• Provide 24/7 production data support in AWS environments, including standby/on-call rotation
• Monitor, troubleshoot, and resolve data pipeline and data availability issues
• Investigate and resolve incidents related to AWS-hosted data platforms
• Ensure data reliability, integrity, and availability in production systems

Operational Reporting & Business Support

• Support operational reporting environments (100+ reports)
• Handle ad-hoc data queries to support business users (Business Banking environment)
• Assist with data validations, reconciliations, and issue investigations
• Liaise with business users to understand data issues and provide timely resolution

Monitoring & Incident Management

• Monitor AWS services and data pipelines using logging and monitoring tools
• Participate in incident response, root cause analysis, and post-incident reviews
• Escalate issues appropriately and work with engineering teams when required
• Support release cycles from an operational readiness perspective

Collaboration & Documentation

• Work closely with data engineers, platform teams, and business stakeholders
• Maintain operational documentation and support runbooks
• Follow ITIL-style support processes where applicable

Required Skills & Experience

Core Requirements

• Experience supporting production systems in AWS
• Hands-on exposure to AWS services such as:
  • S3
  • Redshift (or similar data warehouse technologies)
  • Cloud monitoring and logging tools
• Strong SQL skills for data investigation and ad-hoc queries
• Experience in production support / operational support roles
• Standby / on-call experience is essential
• Exposure to banking or financial services data environments is highly advantageous

Technical Exposure (Nice to Have)

• Basic Python scripting for support or automation
• Understanding of ETL / data pipelines (supporting rather than building)
• Familiarity with data quality checks and validations
• Exposure to cloud or hybrid data environments (AWS / Azure)

Key Competencies

• Strong problem-solving and troubleshooting skills
• Comfortable working under pressure in production environments
• Good communication skills when dealing with business users
• Reliable, detail-oriented, and operationally focused
• Willingness to participate in 24/7 standby support

Ideal Candidate Profile

This role suits someone who:

• Has +- 4 years’ experience in data or cloud support
• Has already worked in a production support or standby environment
• Understands the realities of banking or enterprise data operations
• Is looking to deepen their exposure to AWS in a real-world production setting, rather than pure development

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