APPLICATION SUPPORT SPECIALIST - LEARNER MANAGEMENT SYSTEM

My client is seeking an Application Support Specialist to provide technical support in the organisations learning management system (LMS). This position is responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions. 

Key Performance areas

Courseware development 

• Play an active role in eLearning course development and upkeep.
• Design, create and maintain course content.
• Create content videos.
• Compress videos and upload videos and other materials.

 Engage and Collaborate With Subject Matter Experts 

• Advise on layout, resources and course activities as well as timelines.

 Maintain Accurate Records

• Evaluate all the LMS metrics and interpret the data.

Maintain the User-Base.

• Add and enrol New Users manually as well as bulk uploading.
• Suspend or Delete inactive Users accounts.
• Edit User accounts.
• Creating of and managing Cohorts and Groups.

Provide Technical Support
Instruct online learners on how to access learning materials when they lack the necessary technical skills and provide system support 

Review and Revise eLearning Content

• Responsible for creating the eLearning content and doing the final edits.
• Review and revise any last-minute errors that diminish the quality of the eLearning course before that content is deployed to the audience.
• Update old courses.

 Maintain the Learning Management System

• Organise with hosting company for system upgrade and maximize functionality by uploading new content
• Troubleshoot when it comes to User Interface issues, navigability challenges, and any other obstacles related to the system.
• Develop resources to help others master the platform

Assign Roles to Corporate Learners
Define user roles.

IT Support

• Co-ordinate IT activities
• Provide 2nd Line support to Super users and end users in line with SLA objectives
• Communicate status/progress and issues to business management, end-users
• Provide guidance and education to end users during implementation phase of new systems and packages / modules

 Reporting

• Report regularly on progress.
• Build and maintain stakeholder relationships
• Maintain customer intimacy and foster effective working relationships through building relationships withinternal and external stakeholders.
• Build strategic inter-departmental relationships to help achieve business goals at various level within the organisation.