Employer Description
A 5* Luxury Game Lodge situated in the Limpopo Province.
Job Description
To manage the Lodge in such a manner that Guest expectations are exceeded and budgeted profit margins are achieved. To ensure the efficient, effective, and professional management of all departments. An excellent company image is to be projected as well as ensuring continued growth of the lodge.
KEY FOCUS AREAS
Lodge Management
– To assume full responsibility for the overall property operations in the absence of the General Manager.
– To maintain and ensure the goodwill of the brand at property level.
– To be a key ambassador of the group and lodge and its brands including hosting Site Inspections, communicating with the market and hosting Journalists.
– To ensure the developed set of Group and property standards are upheld and maintained.
– To ensure the developmental management personnel of the property is up to the group standard, ensuring a streamlined and effective structure in line with hospitality trends.
– To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
– To keep the property innovative in its Guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
– To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
Development and Staff Management
– To implement training and facilitate the use of appointed internal and external trainers.
– To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
– To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
Fire, Hygiene, Health & Safety
– Ensure that work practices are efficient, clean and hygienic.
– Ensure adherence to the Hygiene and HACCP Standard Operating Procedures.
– To ensure that all employees have a complete understanding of and adherence to the property’s policy relating to Fire, Hygiene, Health and Safety.
Sustainability
– Live and work in a sustainable way that protects the environment and cares for our communities.
– Strive to limit your impact on and conserve the environment through our focuses on energy, water, waste, food, materials, and conservation.
– Strive to support each other and our local communities through development projects, positive working environments, and respecting and promoting our diverse cultures.
– Follow approved company and property sustainability practices as outlined in the Sustainability group standards and other related documents.
– Ensure that employees in the assigned department adhere to the standards and spirit of the Sustainability programme.
– Be a Sustainability role model to others.
Financial
– To set annual operating targets, which will form part of the property’s annual business plan.
– Direct your services to maintain budget or decrease cost while still delivering service to standard.
– To ensure that the department operational budgets are strictly adhered to.
Human Resources
– Maintain discipline in the departments according to company standards, address deviations according to disciplinary company standards.
– To follow, monitor, manage, train, review and implement performance standards to establish and maintain a streamlined and efficient operation.
– To ensure that departmental operations and training manuals are prepared and updated.
– To ensure that effective training programs for the staff are being conducted on a regular basis as outlined in the departmental training plan.
– To drive counselling and succession planning for the department.
– Have a full working knowledge of the local legislation and labor law.
Leadership
– To manage the assigned departments to produce a consistent, high-quality product, providing a courteous, professional, efficient and flexible service consistent with the property’s policies and procedures, to maximize guest satisfaction.
– To have full working knowledge and capability to perform and manage all duties and tasks in the assigned places of work to the standards of performance set. Review and change standards on a regular basis reflecting change in trends, guest expectations and operating philosophies.
– Perform other tasks and assist in other departments whenever reasonable and deemed necessary by Management.
– To demonstrate and promote flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.
– To respond to changes in your job function as dictated by the industry, company or the property.
– To maintain and promote good working relationships with own colleagues and all other departments and properties.
– Drive and ensure the performance management process is being followed according to the company standards.
– To ensure that deadlines on all projects are met.
Qualifications
Relevant Hospitality Qualifications are preferred.
Skills
Sound experience in senior Hospitality Management positions - Min 3 Years’ in a 5* Luxury Lodge/Hotel. This person needs to be strong with experience in 5* lodges and very guest and service focused. Sound knowledge of MS Office Suite. Sound experience and proven track record of having made targets. Sound product and market knowledge, including international trends. Sound knowledge of product and supply. Valid code 08 driver’s license and own reliable transport essential.
Benefits
Accommodation. Meals on duty.
