SUMMARY:
Assistant Lodge Manager
POSITION INFO:
Employer Description
An upmarket Luxury Safari Lodge located in Northern KZN - Huhluwe.
Job Description
Reports to the Lodge Manager and General Manager
REQUIREMENTS:
- Computer Literate – Pastel /Micros / Opera/SEMER property management system/EXCEL/ Microsoft Office
- English speaking, fluent in written and spoken English
- Zulu (Speak) – certainly a great benefit. Some understanding essential
- Driver’s License valid PDP essential
- Valid First Aid Certification
- South African Citizen
- Physically fit, sober habits and in good health
PREVIOUS EXPERIENCE:
- Previous work experience of at least 2 years in management roles in related lodge environments.
- Management experience in luxury lodge environment
- Experienced in managing such a large and diverse and intense property
- Focus of Guest experience delivery from each department
- Systematic and strong with protocols
- Use to a reporting system and presenting month end packs to Operations
- An understanding of budget control and financial management and planning for the future of the lodge
- HR and payroll functions of the lodge
- Hands on staff management and staff disciplinary process
- Delicately manage community staff and drive the development/upliftment process of those selected employees
- Eye for detail and good all-rounder in all aspects of the hotel – food/ beverage/ housekeeping/ front office
- Experience and ability to train staff
- Reservations and front office administration & practices
- Basic maintenance & vehicle skills & knowledge
TASKS / RESPONSIBILITIES INCLUDE:
Front of House Hospitality Manager
- Guiding
- Management of guiding department
- Reservations/Reception
- bookings are done at Head Office therefore Lodge just to update the lodge sheet with current details & work the reservations from paper to arrival to departure
- Finance, Admin, Stock Controls & Stocktaking
- Housekeeping
- Communicating with HODs on bookings information,
- HR
- Curio Shop
- orders, stock control, stocktaking
- check variety of stock and track sales prices, offer special to get stock moving
Qualifications
Hospitality Diploma or tertiary qualification in Hotel Management. Strong Guiding Background with Guiding qualification FGASA level 2.
Skills
Honest person with high sense of integrity Strong leadership skills with a sense of ownership (accountability) and pride in work. Well groomed, good personal hygiene & presentable with a friendly personality. Strong work ethic, ability to work unsupervised, work flexible hours and extended hours. Empathetic and compassionate personality Passionate about conservation in all aspects of wilderness areas Good interpersonal skills Self-motivation, enthusiasm, passion and energy Excellent decision maker Methodical work ethic with a high regard for attention to detail Flexible attitude and willing to take on tasks as necessary Sensitive to and understanding/ tolerant of cultural differences Excellent organizational and administrative skills Realistic expectations of bush life
Benefits
After Probation period of 3 months - Cost to Company Medical Contribution R500 per month and provident fund of 3,5% Employee Contribution and 5,5% Company contribution Work Schedule – Typically, 6 weeks on, 2 weeks off (may be adjusted during low occupancy) Live In – accommodation, meals and laundry provided; drinks charged at staff price.
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