SUMMARY:
Events Manager/Coordinator
POSITION INFO:
Employer Description
A busy resort Hotel located in Uganda. 20 indoor venues, 6 outdoor venues, 477 guest rooms.
Job Description
Key Performance Indicators
- Achievement of customer satisfaction goals.
- Achievement of food and beverage revenue and profit.
- Achievement of employee satisfaction (Gallup) and retention goals.
Reports to: General Manager/ Asst. General manager
Achievement of hotel’s financial goals.Key Responsibilities
- To run a range of events, ensuring the target audience is engaged and the message of the event is marketed properly.
- To liaise with clients to find out their exact event requirement.
- To produce detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing and budgets).
- To coordinate supplier, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and on budget.
- To deliver high standards of customer service throughout the sales negotiation, planning, delivery and follow up stages.
- To thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- To present and discuss proposals, banquet event orders and definite bookings with management.
- To document lost business and report to management.
- To maintain knowledge of new product/ service offerings and technology supporting meetings and events.
- To maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- To create the strategy and objectives for Events/ sales department to deliver in the overall financial objectives of the Resort.
- Plan and organize promotional, business and social events.
- To achieve individual and team revenue goals.
- To participate in sales activities.
- To respond to incoming events inquiries in a timely manner.
- To prepare events contracts and proposals within 24 hours of request.
- To follow standards for quoting food & Beverage and room prices of the Resort.
Any other related job assigned you by the reporting authority.
Qualifications
Bachelors Degree in Business Administration, Marketing & Sales or equivalent Hospitality Qualification/experience required. Valid Passport.
Skills
Minimum 5 years Hospitality Events Department experience. Ideally experienced in working in other african countries. The ability to use IT platforms commonly used in hotels, including Event booking systems. The ability to produce professional sales reports and presentations, using power point and equivalent tools. Strong interpersonal skills required. Must be articulate and professional in verbal and written communication. Must be able to show empathy with clients. Ability to negotiate with clients both for financial and customer service gain. Strong English Language proficiency. Working knowledge of IDS or any micros based hotel management system.
Benefits
28 days annual leave, accommodation, meals whilst on duty.
NB! This job is now closed. You can apply for other jobs by uploading your CV.
