ADMISSION SUPERVISOR (HOSPITAL)

Admission Supervisor

• Reporting to the Patient Services Manager.
• The successful candidate will be responsible for the management of the Reception area as well as Pre-admissions Critical Outputs:
• Efficient and proactive admission of all patients in accordance with Group protocol and close liaison with Care Risk and Credit Departments to minimize risk exposure to the Hospital.
• Ensure high standard of documentation and capture of relevant information with all admissions through hands on supervision and training.
• Maintain a high level of customer focus amongst all staff in the Department to the benefit of the Hospital, Public and Doctors.
• Optimal staffing of all areas at all times to ensure efficiency of operation and control of labour hours.
• Set and maintain high level of efficiency of staff through clear standards and objectives.
• Optimal function of bed bookings through close liaison with wards and Doctor’s rooms.
• Sound working knowledge and application of Funds relevant rules and limits

Requirements:

• Minimum requirement of Matric
• Self-motivated, confident and energetic individual with natural leadership ability and several years in managing people.
• Experience in documentation and workflow processes are essential and he/she must be goal orientated and be willing to work outside normal working hours when situations require.
• A strong customer, quality and performance focus is essential with emphasis on delivering an efficient and professional service to the Hospital and both internal and external customers via a teamwork ethic across the Reception area.
• Knowledge and experience in IMeds / Impilo is essential.

Competencies:

Problem-solving, analysis and judgement

Attention to detail

Resilience

Engaging diversity

Verbal & written communication skills

Influencing

Action orientation

Building relationships ï‚· Customer responsiveness

Organisational awareness