ADMINISTRATION MANAGER (PATIENT SERVICES MANAGER)

SUMMARY:
The Administration Manager is responsible for the overall management of the Administration area. They will also be responsible for ensuring admissions and discharge of patients is done in a professional, friendly, and timeous manner as well as creating and maintaining a goodwill with doctors and liaison with nursing staff regarding bed bookings.

POSITION INFO:

Ensure staff admit patients in a professional, orderly manner and appropriate information is recorded
• Ensure staff collect deposits and surcharges where applicable
• Compliance with Group Policy and Procedures
• To ensure a smooth flow in administration department at all times
• To ensure that all timelines are consistently met
• Oversee and streamline billing and collections processes
• Month-end closing of the billing group information
• Ensure adequate turn-around times are maintained
• Ensure DNYB report is maintained and at an acceptable level
• Plan and implement quality assurance for all processes
• Billing planning and implementation
• Oversee the case management function
• Ensure cases are updated appropriated and per agreements with medical aid
• Responsible for the credit controller function, and thus the control of the debtor’s ledger for medical aids, privates, COID, MVA and Foreign
• Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
• Ensure processes are in line with the working procedures and policies

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