2nd Line Technical IT Support

 

Recruiter:

Energy At Work

Job Ref:

3702287928

Date posted:

Tuesday, February 15, 2022

Location:

Johannesburg, South Africa


SUMMARY:
-

JOB DESCRIPTION:

Reputable ICT provider based in Sandton urgently seeks to employ a 2nd Line IT Support Technician to start by no later than 1 March. 

Duties and Responsibilities include: 

  • Delivery of high quality remote support on a range of technical incidents and problems across the IT client base
  • Responding appropriately to, and effectively resolving, customer incidents, queries or complaints
  • Respond to, handle incidents and escalate problems on the variety of platforms and supported networks from logon to the resolution
  • Perform administrative tasks user and server related
  • Involvement and presence in core Virtual Teams
  • Help support, train and mentor other team members
  • You will have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes
  • Take ownership of incidents assigned to you and manage them through to resolution
  • Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix
  • Application troubleshooting

Minimum Requirements: 

  • Minimum 5 years experience in a similar role
  • Previous experience of providing IT Support at a 2nd Line level in a commercial environment
  • Excellent communication and interpersonal skills
  • Experience supporting:
    • Microsoft Exchange
    • Active Directory
    • Office 365
    • Windows Servers (full range)
    • Server Virtualisation (HyperV / VMWare)
    • Local Area Networking
    • Cisco LAN/WAN (routers, switches, ASAs)
    • Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
    • Citrix (XenApp/XenDesktop)
  • Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous

Urgent hire!

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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