2nd Line Technical IT Support

Recruiter:

Energy At Work

Job Ref:

3702287928

Date posted:

Tuesday, February 15, 2022

Location:

Johannesburg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Reputable ICT provider based in Sandton urgently seeks to employ a 2nd Line IT Support Technician to start by no later than 1 March.

Duties and Responsibilities include:

Delivery of high quality remote support on a range of technical incidents and problems across the IT client base
Responding appropriately to, and effectively resolving, customer incidents, queries or complaints
Respond to, handle incidents and escalate problems on the variety of platforms and supported networks from logon to the resolution
Perform administrative tasks user and server related
Involvement and presence in core Virtual Teams
Help support, train and mentor other team members
You will have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes
Take ownership of incidents assigned to you and manage them through to resolution
Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix
Application troubleshooting

Minimum Requirements:

Minimum 5 years experience in a similar role
Previous experience of providing IT Support at a 2nd Line level in a commercial environment
Excellent communication and interpersonal skills
Experience supporting:
- Microsoft Exchange
- Active Directory
- Office 365
- Windows Servers (full range)
- Server Virtualisation (HyperV / VMWare)
- Local Area Networking
- Cisco LAN/WAN (routers, switches, ASAs)
- Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
- Citrix (XenApp/XenDesktop)
Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous

Urgent hire!

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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