2nd Line IT Support Engineer German / Italian / Mandarin (Contract)

 

Recruiter:

Cortez Executive Search (Pty) Ltd

Job Ref:

EC2NDIT22/11/28

Date posted:

Tuesday, November 29, 2022

Location:

Johannesburg, South Africa

Salary:

Market Related


SUMMARY:
2nd Line IT Support Engineer German / Italian / Mandarin (Contract)

JOB DESCRIPTION:

  • 1 x Mandarin2nd Line IT Support Engineer
  • 1 x Italian 2nd Line IT Support Engineer
  • 2 x German 2nd Line IT Support Engineer


CONTRACT ROLE

We are looking for 2nd line IT Support engineers with a minimum of 3-5 years desktop support experience. Some server and network support experience (advantage)

Good communication skills and fluent in Mandarin Chinese, Italian or German verbally and written

Self-sufficient

Key Accountabilities:

  • Assisting in 1st/2nd line technical support
  • Call Management
  • Working to SLAs
  • Direct User communication verbally and written for assistance in Software distribution, 1st and 2nd line Desktop Support
  • Building strong relationships with customers
  • The ability to take ownership of customer problems
  • A proactive approach to customer problems and an understanding of customer perception
  • Remote Incident Resolution
  • Software Deployment
  • Ability to multitask and meet specific goals set by supervisors and management


Qualification Required:

  • Grade 12
  • International MCSE qualified or international equivalent
  • A+ / N+ (or equivalent) entry level IT qualifications


Preferred Qualification:

  • ITIL Foundation
  • Microsoft 365
  • Azure
  • AD
  • Soft skills certificates
  • Mobile Technology certifications


Experience Required:

  • Minimum 3-5 years desktop support experience
  • Some server and network support experience
  • Good communication skills and fluent in the above languages verbally and written

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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