2nd Line IT Support Engineer German / Italian / Mandarin (Contract)

• 1 x Mandarin2nd Line IT Support Engineer
• 1 x Italian 2nd Line IT Support Engineer
• 2 x German 2nd Line IT Support Engineer

CONTRACT ROLE

We are looking for 2nd line IT Support engineers with a minimum of 3-5 years desktop support experience. Some server and network support experience (advantage)

Good communication skills and fluent in Mandarin Chinese, Italian or German verbally and written

Self-sufficient

Key Accountabilities:

• Assisting in 1st/2nd line technical support
• Call Management
• Working to SLAs
• Direct User communication verbally and written for assistance in Software distribution, 1st and 2nd line Desktop Support
• Building strong relationships with customers
• The ability to take ownership of customer problems
• A proactive approach to customer problems and an understanding of customer perception
• Remote Incident Resolution
• Software Deployment
• Ability to multitask and meet specific goals set by supervisors and management

Qualification Required:

• Grade 12
• International MCSE qualified or international equivalent
• A+ / N+ (or equivalent) entry level IT qualifications

Preferred Qualification:

• ITIL Foundation
• Microsoft 365
• Azure
• AD
• Soft skills certificates
• Mobile Technology certifications

Experience Required:

• Minimum 3-5 years desktop support experience
• Some server and network support experience
• Good communication skills and fluent in the above languages verbally and written