2nd Level Support

 

Recruiter:

Energy At Work

Job Ref:

2127054627

Date posted:

Monday, June 13, 2022

Location:

Johannesburg, South Africa


SUMMARY:
-

JOB DESCRIPTION:

A market leading ICT solutions provider is seeking to hire a 2nd level Support Technician.

Deliverables / Responsibilities:

  • Delivery of high quality remote support on a range of technical incidents and problems across the IT client base
  • Responding appropriately to, and effectively resolving, customer incidents, queries or complaints.
  • Respond to, handle incidents and escalate problems on the variety of platforms and supported networks from logon to the resolution
  • Perform administrative tasks user and server related
  • Involvement and presence in core Virtual Teams
  • Help support, train and mentor other team members
  • You will have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes
  • Take ownership of incidents assigned to you and manage them through to resolution.
  • Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix.
  • Application troubleshooting

Required skills and capabilities

The ideal candidate will have/be:

  • Minimum 5 years experience
  • Previous experience of providing IT Support at a 2nd Line level in a commercial environment
  • Excellent communication and interpersonal skills
  • Experience supporting:
    • Microsoft Exchange
    • Active Directory
    • Office 365
    • Windows Servers (full range)
    • Server Virtualisation (HyperV / VMWare)
    • Local Area Networking
    • Cisco LAN/WAN (routers, switches, ASAs)
    • Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
    • Citrix ( XenApp/XenDesktop)
  • Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous



 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

SAP Functional Consultant (Advanced)
Location: Menlyn
Salary:
ESSENTIAL SKILLS:SAP Sales & Distribution (SD)SAP Abap debuggingCut over planning – Cutover management (SUM)Incident management (IM), Change management (CM), Problem management (PM), IT Service Management(ITSM) – Advanced OpsSystem Interface monitoring & supportSAP upgrade regression testingSAP Transport management.ADVANTAGEOUS SKILLS:Agile methodology / Confluence / JiraExperi...
9 days ago


Customer Support Agent (German)
Location: South Africa
Salary: Market Related
The purpose of this role is to serve as the first line of support for German-speaking customers to ensure a positive experience and swift inquiry resolution.
24 days ago


Desktop Engineer
Location: Johannesburg
Salary:
We are looking for a Desktop Engineer on a 12 months contract with experience in supporting end users. The client is looking for candidates with Azure, Cloud AD, Teams, Network, Applications, Printer etc troubleshooting experience as well as MS365. Certifications in MS365/Azure Fundementals would be beneficial. This is an onsite role in Bryanston
14 days ago


ERP System Software Assistant
Location: Johannesburg
Salary:
We are seeking an ERP System Software Assistant for our client in the Automotive Industry in Johannesburg.
11 days ago


0812 Full Stack Developer (Entry)
Location: Menlyn
Salary:
ESSENTIAL SKILLS:Java, Angular, HTML, CSS, JavaScriptTest Automation knowledge (Selenium, Cypress, Junit, etc)AWS, Kubernetes and DockerAPI Development, Calling and creating REST & SOAP services, RESTful APIs, Postman and SoapUIStored procedures, SQL, Postgres and DB2GitHub / Code versioning (Git/SVN) & IntelliJ IDECode quality with Sonar, Test-driven development & Application security...
2 days ago


IT Infrastructure Support Engineer
Location: Sandton
Salary:
Are you a qualified IT Infrastructure support Engineer looking for your next challenge? Our client, based near Bryanston, is seeking your strong experience in first- and second-line support, alongside solid skills in server administration and cloud-based infrastructure. In this role, you will support both on-site and remote users across multiple locations.
3 days ago


SCCM Intune Specialist
Location: Johannesburg
Salary:
Our client in Parktown is looking for a SCCM Intune Specialist. The candidate must have hands-on experience with Microsoft SCCM, Intune including OSD/Task Sequences, Client deployment, Security Updates, and issue remediation. Must also have experience and working knowledge of Microsoft services (Active Directory, Group Policy, DNS) and PowerShell/Windows Scripting.
7 days ago


Night Duty Receptionist (Medical Radiology Practice)
Location: Johannesburg
Salary: Market-Related
Reception
9 days ago


Automotive Workshop Quality Controller - Sandton
Location: Johannesburg
Salary:
Automotive Workshop Quality Controller - Gauteng, Sandton  #DriveYourCareerForward as a quality gatekeeper in a high-performance dealership environment – where “Fixed Right First Time” is not just a slogan, it is a standard.The role of the Workshop Quality Controller is to ensure all vehicles leaving the workshop meet strict quality standards by conducting through inspection...
11 days ago


IT Systems Support Engineer
Location: Sandton
Salary:
Are you a degree-qualified IT Systems support Engineer looking for your next opportunity?Our client, based near Bryanston, is seeking a professional with experience in first- and second-line support, as well as server configuration and cloud-based systems. In this role, you will support both on-site and remote users while maintaining a secure, reliable, and high-performing IT infrastructure across...
16 days ago


Create a free job alert for 2nd Level Support in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions