2nd Level Support

Recruiter:

Energy At Work

Job Ref:

2127054627

Date posted:

Monday, June 13, 2022

Location:

Johannesburg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

A market leading ICT solutions provider is seeking to hire a 2nd level Support Technician.

Deliverables / Responsibilities:

Delivery of high quality remote support on a range of technical incidents and problems across the IT client base
Responding appropriately to, and effectively resolving, customer incidents, queries or complaints.
Respond to, handle incidents and escalate problems on the variety of platforms and supported networks from logon to the resolution
Perform administrative tasks user and server related
Involvement and presence in core Virtual Teams
Help support, train and mentor other team members
You will have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes
Take ownership of incidents assigned to you and manage them through to resolution.
Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix.
Application troubleshooting

Required skills and capabilities

The ideal candidate will have/be:

Minimum 5 years experience
Previous experience of providing IT Support at a 2nd Line level in a commercial environment
Excellent communication and interpersonal skills
Experience supporting:
- Microsoft Exchange
- Active Directory
- Office 365
- Windows Servers (full range)
- Server Virtualisation (HyperV / VMWare)
- Local Area Networking
- Cisco LAN/WAN (routers, switches, ASAs)
- Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
- Citrix ( XenApp/XenDesktop)

Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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