1st Line Support - Telecoms (JB1336)

Recruiter:

HR Genie

Job Ref:

JB1336

Date posted:

Friday, November 26, 2021

Location:

Johannesburg, South Africa

Salary:

R14k - 18k per month

SUMMARY:
Growing hosted voice support team requires an experienced 1st Line Support agent who will be respons

POSITION INFO:

1^st Line Support – Telecoms (JB1336)

JHB South

R14 000 – R18 000 CTC per Month

Growing hosted voice support team requires an experienced 1^st Line Support agent who will be responsible for providing first class, helpdesk style, technical support and services specific to voice products and services.

Requirements:

1+ experience supporting VOIP products

System configurations related to call flows

Network configurations

The ability to triage hosted voice issues

Relevant certifications would be beneficial

Own vehicle/ reliable lift essential due to working hours aligned to the UK (09:30 – 18:30 and 10:30 – 19:30)

Responsibilities:

Provide first class technical support and services specific to telecommunications to clients in South Africa as well as the UK

Resolve queries related to:

Cisco and Yealink handsets

Unify phone systems

PBX Maintenance

Wire Shark

IPV4 configurations

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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1st Line Support - Telecoms (JB1336)

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