Service Administrator – CCTV, Alarm industry - Brackenfell

Recruiter:

Service Solutions

Job Ref:

SSS/M

Date posted:

Friday, November 4, 2022

Location:

CapeTown, South Africa

Salary:

Basic

SUMMARY:
Service Administrator – CCTV, Alarm industry Brackenfell

JOB DESCRIPTION:

Service Administrator – CCTV, Alarm industry

Brackenfell

Well established Company in Brackenfell , that specialises in CCTV, Alarms, Access Control etc is seeking to employ a service admin candidate ( internal coordinator)

The successful candidate will be the liaison between the Project managers and Site teams

Key Responsibilities and accountabilities:

Ensure all service calls are timeously and accurately captured and updated on Eworks
Ensure all clients are informed of service appointments and/or changes and updates
Follow up on completed service calls to ensure customer satisfaction
Escalate service issues to service manager (and management, if required) and ensure service issues are resolved timeously to ensure customer satisfaction
Invoicing of service calls and ordering of service equipment and consumables
Ensure that all staff times are accurately captured on the respective reports
Protect company physical and intellectual property assets and ensure confidentiality is maintained at all times
Follow all company policies and procedures and business principles
Escalate any unresolved problems or issues of importance to Management
Ensure that all deadlines are met within the given timeframe

Please email cv and package requirements to

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Service Administrator – CCTV, Alarm industry - Brackenfell

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