Real Time Administrator

Recruiter:

Call Centre Staffing

Job Ref:

CPT001514/FK

Date posted:

Monday, February 21, 2022

Location:

Capetown, South Africa

Salary:

16000 Monthly

SUMMARY:
Our client is looking for RTAs for their contact centre in the Telecoms sector. The RTAs will be responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired service level.

JOB DESCRIPTION:

Primary Responsibilities
· Real time queue monitoring and utilisation of scheduled resources.
· Manage efficiencies and performance metrics.
· Monitor deviation in forecasted service levels to actual real time & recommend /take necessary steps to reduce the gap.
· Report on scheduled vs delivered hours
Functional Skills and Competencies:
Overall Understanding of Workforce Management
Understands and know the purpose of the role and how it links to the other roles
Good knowledge of MS Office
Understands and has knowledge of key Contact Centre metrics such as shrinkage, AHT, Occupancy, schedule adherence
Analyse situations, identifies the gaps quickly and take necessary steps to avoid impact on Service Levels
Experience:
Minimum +1 years of work experience in Contact Centre Industry as RTA

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Full Stack Developer
Location: Somerset West
Salary: R35k - 45k per month
Full Stack Developer with the relevant Qualifications and experience
1 day ago

Fish Stock Controller
Location: Cape Town
Salary:
1 day ago

Electronic Engineer Cape Town
Location: Cape Town
Salary:
A leader in innovative technology solutions is seeking an Embedded Software Engineer, as they continue to push the boundaries of embedded systems. Their dynamic team is dedicated to delivering cutting-edge products that shape the future.
2 days ago

Full Stack Developer
Location: Somerset West
Salary:
2 days ago

IT Internal Auditor
Location: Cape Town
Salary: Annually
Join this team as an IT Internal Auditor in Cape Town!
3 days ago

Equity Analyst
Location: Cape Town
Salary:
Analyzing with Insight!
4 days ago

Customer Care Consultant
Location: Cape Town
Salary:
4 days ago

Software Developer (Full Stack Developer)
Location: Somerset West
Salary: R35k - 45k per month
Full Stack Developer - please see spec for details/requirements
8 days ago

Full Stack Developer
Location: Somerset West
Salary: R35k - 45k per month
Full Stack Developer with the relevant Qualifications and experience
8 days ago

IT Internal Auditor
Location: Cape Town
Salary: 500 000 Annually
Join this team as an IT Internal Auditor in Cape Town!
10 days ago

Real Time Administrator

Similar jobs you might be interested in:

Create a free job alert for Real Time Administrator in Capetown

Jobseekers

Recruiter

General