E-Commerce Manager: Sales & Operations

SUMMARY:
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POSITION INFO:

Job Overview:

• We are seeking a dynamic and organized E-commerce Manager: Sales & Operations for our E-commerce division
• In this role, you will be responsible for driving sales growth and overseeing the day-to-day operations of our online retail business for each of the retail brands
• Your strategic vision, leadership, and operational expertise will be essential in achieving our e-commerce objectives

Qualifications required:

• Degree/Certificate/National Diploma in Business, Marketing or similar qualification

Experience required:

• 3 to 5 years of demonstrated experience as an E-commerce manager in a Retail Environment
• Proven track record of generating online sales
• Experience in tracking the success and analysis information of online sites
• Experience in SEO (Search Engine Optimisation)
• Demonstrated Microsoft Office Suite proficiency
• Experience managing a team of people
• Experience in online marketing and product identification
• Valid Driver’s License

Key Responsibilities:

Sales Management

• Develop and implement e-commerce sales strategies to meet revenue targets and drive growth
• Analyse & report on online market trends, competitor activities, and customer behaviour to optimise sales strategies
• Oversee the online sales team, set performance metrics, and provide coaching and support to maximize sales effectiveness
• Collaborate with the Merchandise and Marketing teams to plan and execute digital marketing campaigns, promotions, and product launches for each of the retail brands
• Monitor and analyse e-commerce sales performance, identify opportunities for improvement, and make data-driven decisions

Operations Management

• Ensure smooth day-to-day e-commerce operations, including order processing, inventory management, and fulfilment
• Collaborate with the Merchandise & supply chain teams to optimise stock levels, reduce lead times, and improve shipping efficiency
• Implement and maintain standard operating procedures for e-commerce operations
• Manage third-party service providers and vendors, such as payment processors and fulfilment centres
• Address customer queries, returns, and escalations related to e-commerce orders
• Implement security measures to protect customer data and online transactions

Manage e-commerce team

• Recruit, train, and manage a team of e-commerce specialists, including sales, marketing, and customer service personnel

Customer Experience

• Focus on enhancing the online shopping experience for customers, from browsing to checkout to delivery & after-sales service
• Monitor & report on customer behaviour.

Benefits:

• Competitive salary
• Health, Retirement & risk benefits
• Employee discounts
• Collaborative work environment

TO APPLY:

• Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV.
• Please Apply Online and complete your registration on Ditto Hire (our application tracking system) to enable and protect you as a candidate to accept the new POPIA terms and conditions. This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL. However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market.
• AJ Personnel is fully POPI Act Compliant.
• Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position.

• Note our clients may expire jobs at their own discretion.
• If you have not received a response within two (2) weeks of applying, your application was most likely unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.