Customer Service Agent - Online gaming/gambling

SUMMARY:
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POSITION INFO:

PREFERENCE WILL BE GIVEN TO CANDIDATES FROM THE ONLINE GAMING/GAMBLING SECTOR

We are looking for a Customer-oriented Service Sales Representative, fluent in English, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.
The candidate should have a deep desire to help and forge strong relationships with our clients.
The ideal candidate will report directly to the Team Leader and Customer Service Manager.

Key Duties and Responsibilities:

• Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
• Apply techniques to convert new registrations and then maintain client retention.
• Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
• Work day and night shifts (6am - 6pm & 6pm - 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
• Communication with clients is via email, phone, and chat.

Minimum Education and Experience required:

• Preferably a tertiary education.
• Minimum of 5 years within a call centre environment including night shifts.
• Knowledge of customer service principles and practices.
• Numeric, oral, and written language applications (30+ wpm).
• Excellent relationship building skills.
• Psychological analysis ability.
• Strong negotiation skills.

Key Competencies to Succeed:

• Vibrant and Passionate.
• Proactive and self-motivated.
• Good team spirit.
• Adaptability.
• Attention to detail and accuracy.
• Ability to work well under pressure.

Desired Skills

• Customer Service Agent
• Customer Service Principles
• Customer-oriented
• Promoting
• Outbound calls
• Client retention
• Customer relationships
• Negotiation skills
• Fluent in English
• Strong sales background

Should you not get a response to say that you are unsuccesful please know that the outcome of your application will remain pending, seeing that this is an ongoing process.