Call Centre Supervisor

Recruiter:

Talent Evolution

Job Ref:

PTA001040/EO

Date posted:

Friday, May 20, 2022

Location:

Centurion, South Africa

Salary:

R24 000 Monthly

SUMMARY:
The main purpose of this position is to supervise, direct, train and evaluate employees in the Call Centre Department

JOB DESCRIPTION:

Duties:

To manage the relationship with allocated customers ensuring retention and growth.
To manage the performance of team members and provide training if and where necessary.
To provide team members with assistance and advise to ensure that both internal and external queries are resolved within the stipulated turnaround times.
Monthly KPI management (Productivity /quality). Ensure service levels are achieved daily/monthly/yearly. To provide management with regular and ad-hoc reports.
To control and manage departmental office administration.

Requirements:

National certificate
Grade 12/Matric
At least 5 years experience in a similar position
MS Excel-Intermediate
MS PowerPoint-Basic
MS Word-Intermediate
MS CRM-Advance Reporting Bases-Advance

Should you not receive a response within 10 working days, please consider your application as unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Call Centre
Location: Johannesburg
Salary:
The call centre of our client is expanding, and we're on the lookout for motivated, friendly, and dynamic individuals to join our team! If you’re passionate about helping others and thrive in a fast-paced environment, we want to hear from you.
17 days ago

Call Centre Agent (month-to-month contract)
Location: Pretoria West
Salary:
19 days ago

Call Centre Agent
Location: Sandton
Salary: Market related
Ensuring quick, effective and continual customer service.
20 days ago

Call Centre Agent month-to-month (Pretoria-West)
Location: Pretoria
Salary:
20 days ago

Call Centre Agent - 3 Month Contract
Location: Pretoria
Salary:
23 days ago

Call Centre Agent with RE5
Location: Fourways
Salary: R10k - 16k per month
call centre with RE 5
24 days ago

English/Afrikaans - Speaking Call Centre Consultant
Location: Pretoria West
Salary:
24 days ago

Call Centre Agent
Location: Kempton Park
Salary:
Safair Operations, operating as Flysafair, has a vacancy for a call centre Agent at our head office in Bonaero Park.Â Â The successful applicant will report to the Assistant Manager: Customer Care centre.
25 days ago

SUPERVISOR ENGINEERING ELECTRICAL (WEST RAND)
Location: West Rand
Salary: Market Related
CLIENT in the MINING INDUSTRY requires the services of a supervisor ENGINEERING ELECTRICAL at their plant in the WEST RAND as soon as possible
19 days ago

Responder
Location: Johannesburg
Salary:
3 days ago

Call Centre Supervisor

Similar jobs you might be interested in:

Create a free job alert for Call Centre Supervisor in Centurion

Jobseekers

Recruiter

General