Call Centre Agent Inbound

The successful Call Centre Agent will be responsible for:

• Timely, complete resolution of problems
• Scheduling of on-site visits by the Technical Engineers
• Guaranteeing customer satisfaction by professional technical assistance standards
• Managing the collection feedback data related to the products
• Effectively recording and management of incoming cases
• Acting as first-line in troubleshooting
• Maintaining data accuracy within the working systems

The Call Centre Agent will have:

• Strong phone and verbal communication skills along with active listening
• Knowledge of customer service practices and principles
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

NO EXPERIENCE WILL BE NEEDED AS WE PROVIDE TRAINING.